Return Policy: Satisfaction Guaranteed

   For a limited time, we're offering free return shipping on all domestic orders

        ** All launch products are excluded from Free Returns

• You may disregard the $6.99 cost to return listed on your invoice. Please include the invoice with your return.
• This limited time offer can be changed at any time.
• You can also test out how your cleats & spikes perform in competition with the option to return them!! For more details visit our Test Run page! 

For more efficient processing, all training and fitness equipment returns are completed through the product vendor. To return a treadmill, elliptical, exercise bike, home gym, power tower, weight bench, or dumbbell set, please refer to the instructions below.

• If the product you purchased was from FreeMotion, iFit, Proform, Reebok, or Weider, please contact Icon Fitness Customer Service at 1.800.201.3254
  
• If the product you purchased was from Marcy or Steel Body, please contact Impex Fitness Customer Service at 1.800.999.8899.

• Returns for online orders must take place within 90 days after the original shipment date in order to receive a credit in the original form of payment. Returns received more than 90 days after shipment date will not be accepted and will be returned to sender.
• Returned/exchanged merchandise must be unworn and in new condition with the original tags. Exchanged items must be returned in the original boxes and bags and must include all the original hang-tags.

• Please visit https://eastbay.readyreturns.com/ and type in your order number to begin your hassle-free return
• Please include the return form located on the reverse side of the original invoice. If you no longer have the invoice or one was not included in your package, click here for a printable form. Fill out the required information and enclose the form inside your package.
• If you are unable to obtain the return form, please include your name, address and daytime phone number, along with the reason for the return on a full sheet of paper.
• If the item is an exchange, please include the style number, size, and color of the product you would like exchanged.
• Use the SmartLabel (U.S. only) attached to your original invoice (see instructions below) or send your package via standard Ground Service/USPS insured or Federal Express. Outside the United States, please send your package via International Mail.

Return/Exchange Department
Eastbay 500 N 72nd Ave 
Wausau, WI 54401

If you requested an exchange it will be shipped to you with no additional shipping cost.

The SmartLabel is a U.S.-only, pre-paid, pre-addressed postal return label for your returns or exchanges — just drop the package off in your mailbox or at your local post office. Please note — we utilize multiple fulfillment locations which allows us to offer you a wider assortment of products, colors, and sizes online. However, depending on where merchandise in your order is fulfilled from it may not include a pre-paid SmartLabel. If one of your packages did not include a pre-paid SmartLabel, please just contact our Customer Care Department at 1.800.826.2205 to request one.

To use the SmartLabel, follow these instructions:

1. Complete and enclose the return form on your invoice.
2. Remove SmartLabel from invoice (it’s on the center of invoice just above the shipping label).
3. Package the item(s) and the return form and seal it securely with tape.
4. Affix the SmartLabel to the package.
5. Drop your package anywhere in the U.S. mail: at home, at work, or at a post office.
6. The SmartLabel is for U.S. domestic returns only (excluding Alaska, Hawaii, and APO/FPO).

The time for your return to be processed and a refund or exchange to be provided is approximately 10-14 business days from the date it was returned. You pay nothing up front. You can use a single SmartLabel to return multiple products or products from different orders. As part of our Fit Guarantee, we'll pay the standard shipping cost for any exchanged item.

Please enclose a copy of the original invoice, packing slip, or register receipt. Returns that do not include a copy of the original invoice, packing slip, or register receipt will not be accepted and will be returned to sender.

Use the SmartLabel (U.S. only) attached to your original invoice. If one of your packages did not include a pre-paid SmartLabel (see above), please contact our Customer Care Department at 1.800.826.2205 to request one.

Refunds will be processed in the form of payment used on the original order.

• For credit card refunds, please allow 1-2 billing cycles for the credit to appear on your statement. Purchases made with PayPal must be returned by mail. Customers will receive a refund back to their PayPal account. Your refund will be processed when your order is received by our warehouse at which point you will receive a PayPal credit. 
• Refunds and gift cards will include product and tax amount only. If an incorrect item was shipped, or products were flawed or damaged in transit prior to 90 days, we will also include the standard shipping charges in your refund.
• If you have your original receipt, you may exchange or refund to your original form of payment.
• If you have a gift receipt, you may exchange or get store credit only.

For in-store purchases, if you don't have your receipt, you'll be able to exchange or receive store credit only at the current price. This requires store manager approval and items must be unworn and unwashed.

• We'll exchange your items for another size and we'll pay for the standard shipping cost for any exchanged item. Exchanges are subject to availability. We'll refund you for the item if your size is unavailable.
• We cannot accept COD returns.
• Free exchange shipping is limited to standard delivery within the contiguous United States and APO/FPO addresses. Our free exchange policy excludes bulk orders and orders shipped directly from the manufacturer.
• Free return shipping is limited to standard delivery within the contiguous United States and APO/FPO addresses. Our free return policy excludes bulk orders and orders shipped directly from the manufacturer.
• If express or overnight shipping is requested on your exchange order, you will be responsible for the full shipping cost.
• The entire exchange order must ship to a single address.

Yes! Labels are available for 3-5 Business Day returns ($9.99), 2 Business Day returns ($14.99), and 1 Business Day returns ($24.99). The Return Label will be sent via email and include detailed instructions. 

Expedited return labels can be ordered online here.

We are unable to reimburse for any postage unless the product is defective or we made an error filling your order. In addition, customs, duties, taxes, and any other applicable charges are the sole responsibility of the customer and cannot be refunded.